Case Study: Hospitality Center for Rehabilitation & Healing (Feb 2015)

Patients Age: 77
Admission Date: January 14, 2015
Admitted From: Miami Valley Hospital
Discharge Date: February 25, 2015
Discharged To: Home
Length of Stay: 43 Days
Reason for Stay: Post stroke rehabilitation
How did this patient hear about Hospitality?
Was in search of a rehabilitation center in the Xenia area. Hospitality was one of the two choices in which to go. Norm was curious of our services and decided to attend Hospitality because of our five star rating.

N. Dehaven sought out rehabilitative services for post stroke care. Initially, Mr. Dehaven was unable to move on his own and needed coaching to formulate his words through use of speech therapy. Mr. Dehaven and his family chose to admit to Hospitality because of our convenient location and five star rating. In his words, Hospitality was, “beyond my imagination.”

Mr. Dehaven had nothing but encouraging words of praise to describe Hospitality Center and the services we provided on his road to recovery. Some positive experiences that Mr. Dehaven mentioned were, “therapy was simply outstanding where the therapists are so loving. All of you have been great – tops in my book! The kitchen has been really good as well and they had me on a great diet. I enjoyed the morning coffee shops and the Mighty Men that activities brought were really good. I can’t say enough about you all. It’s like a well-oiled machine here.”

After a lengthy, but reassuring journey, Mr. Dehaven was successfully discharged home and rated Hospitality as a definite ten out of ten for our services. All departments exemplified excellence and the outstanding rapport that was built among the staff and Mr. Dehaven was unprecedented. We wish Mr. Dehaven and his family the very best as his journey is added to the successful record that Hospitality holds for providing five star care to each and every one of our patients.