Case Study: Hospitality Center for Rehabilitation & Healing (November 2016)

Patients Age: 77
Admission Date: 10/14/16
Admitted From: Greene Memorial Hospital
Discharge Date: 11/5/16
Discharged To: Home
Length of Stay: 22 days
Reason for Stay: Multiple surgeries, cardiac procedure
How did this patient hear about Hospitality? Veterans Association

Details of Experience:

Patient was admitted to Hospitality Center for Rehabilitation and Healing on October 14th, 2016 in result of multiple heart, appendix and colon surgeries at the VA Medical Center in Cleveland, OH. Upon arrival to Hospitality, his goals for therapy were, “to get better and go home; I don’t ask for much.” The patient had served in the Army during the Vietnam War and shared that he had been through much worse.

Prior to his surgical procedures, he lived a very active lifestyle, where he was moving his lawn the day before his surgeries. “I am always on the go doing something. I want to get back on my feet.”, said the patient. He was only able to walk 30 feet upon admission. He also needed supervision on most of his activities of daily living (ADLs). After a few short weeks of physical and occupational therapy, he was able to walk 250 feet independently without a walker! He also had independent bed mobility and grooming care. With all the progress noted, he excitingly displayed signs of returning back to his life of independence and motivation. Rodney, his physical therapist, said, “He had a really good outcome for all he had been through. The main objectives of his therapy was getting him up and walking and building endurance.”

The patient shared that the therapy was great and, “They didn’t push me. They let me work at my own pace; that’s the best thing.” He had an overall great experience at Hospitality Center. “I would rate the customer service here at a 10!” He discharged 22 days after admission.