Case Study: The Riverside Premier Rehab & Healing Center

Case Study
Community Name: The Riverside
Patient’s Age: 58
Discharged To: Home
Length of Stay: 1 Month and 7 days
Reason for Stay: Rehabilitation Hip replacement complications.
How did this patient hear about The Riverside?
The Hospital

Details of Experience:
Resident is young, a man of 58 years old. A well educated, sweet, smart man; a family man. He is a mailman by profession, and he is well read in poetry as well as classical music. He arrived to our community in somber spirits though: a simple hip replacement surgery had complications and an infection. There were extremely high expectations for The Riverside upon coming in from the resident and his family. And TR delivered! 

This resident from day 1 was a staple and sensation on the floor he stayed on. Everyone loved him and received his appreciation in kind. Even though his situation wasn’t great, the resident always had a smile on and a joke to tell. In our discharge survey he told me this was greatly due to the first impression we all made within the first 24 hours of his arrival to TR. He stated that every member of the interdisciplinary team came in and introduced themselves to him and his wife with a smile. He felt truly cared after and it helped his overall mindset tremendously.

It was a slow process, but I watched him progress from day 1 and he gave it his all. Never complaining, always pushing himself in his therapy, even when in tremendous pain. He bonded with his therapists and medical staff on a personal level and tried to set an example for the other residents.

He was receptive to all programs we offered, including the different activities in Recreation, and was social with his fellow residents and staff. The resident is also a Veteran and very much enjoyed the Veterans program we run here at TR.

Our entire staff truly did another phenomenal job.

A direct quote from the resident: “Every department, medical staff in particular, was amazing. They were concerned, professional and very caring. Its by far the best facility out there. Thank you all”.