Patient’s age: 66-years-old
Admission date: 03/04/19
Admitted from: Brooklyn hospital
Discharge date: 03/26/19
Discharged to: Home
Length of stay: 3 weeks
Reason of stay: Pain in the left leg.
How did patient hear about the Phoenix? Referred by the hospital.

Details of Experience:
Ms. McCall was admitted to The Phoenix on March 4th, 2019 from the Brooklyn Hospital. She had been experiencing consistent pain in her left leg, requiring extensive physical therapy for support. Ms. McCall arrived with intentions of being a short term patient. She was in great, positive spirits upon admission, arriving with her family who was present for additional support. Achieving health and wellness was of the greatest priority for Ms. McCall. Her ambition was coupled with our stellar team’s guidance in efforts of achieving the greatest clinical outcomes.

Motivation came a bit simply for Ms. McCall through the opening of our new, state-of-the-art gymnasium. The community in all was very well-kept and clean, often shared by McCall. She was particularly appreciative of the positive, reassuring conversations had with team members from various departments.

Over the course of her first 48 hours, Ms. McCall was engaging with team members in efforts of building her personalized plan of care to begin her journey. She met with the concierge department who completed a patient experience evaluation to obtain preferences, thoughts, and details to ensure that her stay was as tailored as possible.

The concierge and interdisciplinary visits provided Ms. McCall an opportunity to share preferences for leisure, favorite meals, preferred preparations of meals, employee feedback, and of course, opportunities for praise! Ms. McCall was very fond of the in-house, live entertainment as well as bingo and other engaging programs. She was also thankful and quite participatory in the Urban Zen Integrative Therapy services offered by The Phoenix; it was an opportunity for her to re-ground and relax her mind.

Over time, she began to build strength and notice results. On some days therapy would be more difficult than others, but she knew that the results of improvement far outweighed any and all pain.

The day finally came to discuss discharge plans for Ms. McCall. Our therapy and social services departments met with Ms. McCall in planning for continued services as well as forecasting how her return home would be. Ms. McCall has a lot of family support at home, that would assist her with her transition. Her discharge date was for March 26th, 2019.

Ms. McCall had many great things to share in compliments of the staff at The Phoenix, providing strong recommendations for the level of care and services provided by our team. We wish her nothing but the best as she continues to heal and progress at home with her family.