Director Concierge: Daniel Farmer
Patient’s Age: 61
Admission Date: 07/23/2021
Admitted From: NYU
Discharge Date: 08/30/2021
Reason for Stay: COPD, Megaloblastic Anemia

Details of experience:
Jeannette was admitted to NYU on July 23rd after weeks of feeling lethargic and lacking appetite. Jeannette noticed a decline in her health, but an observation made by a friend sparked a conversation with her sister, which then got the family concerned. Jeannette has a nephew with whom she is very close and has a lot of influence in terms of decision-making. It was her nephew, who, after weeks of deliberation, convinced Ms. Reyes to go to NYU, where multiple tests were run, and blood tests were performed. It was at NYU where she was diagnosed with Megaloblastic Anemia.

Deciding to stay at the Riverside was an easy one, as a family friend had healed with us before, as well as it was in close proximity to Jeannette’s family members. Jeannette’s admission was set up to be a smooth one; however, there was one bump in the road. Ms. Reyes was admitted during a period in which we were not conducting in-person visitation. This was a huge blow to Jeannette’s psyche, as can be imagined. With the miracle of technology, through Facetime with Jeannette’s family, she knew they had her back and were continuing to support her.

“Little by little” was the model that Jeannette lived by and the narrative of her rehabilitation process. “I had to relearn how to walk, I still am a little wobbly, but I’m getting there little by little. Jeannette shared with members of the concierge team that The Riverside has given her the tools to return to work, citing, “I would give these therapists a 10/10; they worked me to my core but in a good way.

The Riverside team is happy to declare that on September 13th, Jeannette will return to work after a five-month hiatus.