Case Study: The Riverside 2nd Q 2025
Concierge Name: Avi Steinberg
Patient Name: Mrs. Daniellle R
Patient Age: 55
Admission Date: April 26, 2025
Admitted From: BronxCare Health System
Discharge Date: June 30, 2025
Discharged To: Home
Length of Stay: 65 Days
Reason for Stay: Emergency hip replacement following deterioration due to osteoarthritis.
How did this patient hear about The Riverside? Hospital referral –  BronxCare social work team

Details of experience:

Mrs. R was admitted to The Riverside Rehabilitation Center on April 26, 2025, following a hospitalization at BronxCare Health System. Years of osteoarthritis had gradually worn down the cartilage in her hip, culminating in a sudden, painful incident that left her unable to walk. Imaging revealed that her hip joint had deteriorated beyond repair, and emergency hip replacement surgery was scheduled.

Due to the severity of her condition, BronxCare’s social work team coordinated her transfer to The Riverside Rehabilitation Center for comprehensive pre-operative therapy and post-operative recovery. Initially uncertain that her insurance would cover a facility of Riverside’s caliber, Mrs. R shared, “I had to Google it. It looked like a hotel!” But once admitted, she immediately felt reassured by the team’s warmth and professionalism.

Mrs. R’s arrival was met with prompt support from the interdisciplinary team. She was warmly welcomed on the 12th floor before being transitioned to another room due to scheduled renovations. From her first day, she was impressed by the attentive staff and smooth admission process, led by social worker Mr. Alvin. Her initial days included bedside evaluations from the therapy team and personalized care planning that focused on preparing her for hip replacement surgery. Though she described the emotional adjustment as “a whirlwind,” she emphasized how supported she felt: “From day one, I knew I was in the right place.”

During her first few weeks at Riverside, the physical and occupational therapy teams worked diligently with Mrs. R to build strength, increase mobility, and mentally prepare her for surgery. On May 22, she was temporarily discharged to undergo the hip replacement procedure and returned to the community just two days later, eager to begin the next phase of her recovery. The dedication of the Riverside therapy team stood out. “They had me up and walking before I could believe it,” she shared. “That first time standing was intense — I cried, but it was definitely a turning point.” Within a few weeks, Mrs. R had regained the ability to walk independently indoors, and she was making steady progress toward walking without assistance outdoors.

Beyond therapy, she developed a close rapport with both staff and fellow residents. Mrs. R frequently expressed gratitude for the care and camaraderie she experienced. “Everyone here, from the therapists to the aides, treated me like a person, not just a patient.” She did candidly mention that food temperature could occasionally be improved, and her feedback helped bring greater attention to meal quality. Still, her overall tone was consistently appreciative, noting, “This place is a blessing. The people here helped me through one of the hardest experiences of my life.”

Mrs. Richardson was discharged in late June. She was walking on her own and preparing to continue her recovery with minimal support. She left The Riverside Rehabilitation Center with restored independence and a renewed sense of confidence. Reflecting on her journey, she shared: “When I had my injury, I thought I would never walk again. This place has me back on my feet faster than I ever imagined.” “If that moment of pain hadn’t happened, I wouldn’t have had the surgery. I wouldn’t have come here. Everything happens for a reason, and I’m so grateful that reason led me to Riverside.”

The entire Riverside team, including the concierge, medical team, and therapy staff, celebrates Mrs. Richardson’s resilience, optimism, and incredible progress. We wish her all the best as she continues to thrive at home.