Patient’s Age: 83-years-old
Admission Date: 11/21/19
Admitted From: Boca Raton Regional Hospital
Discharge Date: 12/21/19
Discharged To: Home
Length of Stay: 30 Days
Reason for Stay: Fracture and Replacement of Shoulder, Fracture of Pelvis
How did this patient hear about The Encore: Hospital Case Manager.

Details of experience:
Loading groceries into a shopping cart in her condo garage, Frances Guerrera tripped and fell flat on the ground. With a broken shoulder and fractured pelvis, Frances was transferred to Boca Raton Regional Hospital immediately for her healing to begin. Frances had a full shoulder replacement and began her journey to recovery. The hospital case manager provided Frances with a few options for discharge to rehabilitation. Frances researched the different options presented to her and chose to be discharged to The Encore at Boca Raton.

Frances was admitted to The Encore on November 21st. Frances hoped that she would be discharged home prior to the holidays, but upon evaluation that did not look promising. She was admitted to The Encore needing maximum assist with all tasks. She could not transfer, perform daily activities or prepare her food on her own. From the instant she entered The Encore, Frances was determined to work as hard as possible to regain her independence and return to the previous level of function.

Upon admission, Frances was greeted by many lovely staff members and managers. The Social Services Director and Concierge Director offered greetings, which Frances especially appreciated, and continued to check in on her throughout her stay. The staff assisted Frances in adjusting to some of her new conditions. The experience was very positive. “The nurses and aides, especially Christine, Mona, and Carmene, were really wonderful and always cheerful. All of the nurses and aides came into my room to introduce themselves daily.”

Jillian from Physical Therapy and Eddie from Occupational Therapy were the highlight of Frances’s stay. They shared goals similar to France’s own. The idea of Frances walking again seemed far out of sight, but everyone was determined to help Frances conquer her goals, no matter how big they seemed. Her progress in therapy became apparent, after just one week at The Encore. The patient performed exercises to help her regain strength and improve her range of motion. She worked to decrease joint stiffness and pain. Frances enjoyed having Therapist Debbie around. “It was always pleasant to be in the gym when Debbie was around. She created a nice atmosphere and was always friendly and uplifting.”

Frances had lots of friends come by to visit. They enjoyed their time socializing on the patio in the beautiful Encore gardens. Frances very much enjoyed the complimentary Urban Zen program at The Encore. She enjoyed classes, as well as private sessions and oils brought to her room. The Urban Zen assisted with relaxation and made her feel good. Frances filled out weekly menus and enjoyed foods according to her preferences. Her room was decorated with gifts and cards, adding to the comforting ambiance.

Frances walked out of The Encore on December 21st, using just a cane and was able to walk 300 feet entirely on her own. Frances shared, “My experience there was wonderful. I have been to so many places because I have broken so many things. I would come back to The Encore in a heartbeat. My stay there was outstanding. The facility was clean, and the atmosphere was pleasant. Everyone was upbeat and friendly, there were no bumps on my journey.” Frances is taking it easy but has visitors in and out. She is overjoyed to be spending the holidays back home with friends.

We wish Frances a lovely holiday and thank her for the kind gratitude she delivered to the staff during her stay at The Encore.